Xiaomi was fined 21.8 million yuan in Italy, and the official response was that

In recent years, Xiaomi not only has a very good development in the domestic market, but also has a high reputation in other countries. Many foreign countries have released new machines for Xiaomi. However, the latest news is very bad for Xiaomi. In Italy, Xiaomi was fined as much as 21.8 million yuan. After the news was introduced into China, everyone paid more attention to it. Now let's introduce the relevant content in detail.

On July 17, it was reported that Xiaomi was fined 3.2 million euros (21.8 million yuan) by Italy for refusing to repair.

Reason for fine

According to the Italian competition regulator, the smartphone manufacturer refused to repair when the product (still under warranty) had scratches or other minor defects. The agency also said that Xiaomi Technology Italy Co., Ltd. made "the warranty service subject to the repair of damage beyond the scope of warranty", thereby harming the rights of consumers. At the same time, Xiaomi's Italian business also charged the customer a fee after confirming that the product was free of defects or problems. The Italian competition regulatory authority pointed out that the company should verify the existence of potential defects and return the product without charging any fees, including freight and verification fees.

According to the domestic policy, the scratches on the mobile phone cover are within the scope of San Bao, but the key is not man-made. Generally speaking, the mobile phone warranty service is only valid under normal use. All mobile phone products that are artificially damaged or fall under one of the following circumstances are not subject to three guarantees, such as water ingress or liquid ingress, damage, deformation of the machine, natural wear of the shell, keys, display screen, accessories, etc., and unauthorized disassembly, self repair, modification, root, etc, As well as damages and failures caused by irresistible external forces (such as floods, fires, earthquakes, lightning strikes), they are not included in the scope of San Bao.

Official response

Xiaomi has responded to the fine imposed by Italy, saying that it is assessing the reasons behind the punishment. "Xiaomi has always adhered to legal and compliant operation and abided by the relevant laws and regulations of the business location. Xiaomi is committed to providing every Italian user with the best possible after-sales service experience."

There is no way for Xiaomi to be fined by Italy this time. After all, there is a big difference between some domestic and foreign policies and regulations. Now it is up to Xiaomi to deal with it. If the investigation is clear, Xiaomi needs to do a good job in public relations in a timely manner.