Due to the suspension of mobile phone production, Xiaomi 11 series will no longer change phones for free due to WiFi problems
Xiaomi 11 is the last generation flagship of Xiaomi. It is equipped with the Snapdragon 888 processor, which is also a very powerful mobile phone chip. However, because the heating of the Snapdragon 888 itself is not well controlled, many mobile phones using this chip have been affected to varying degrees. Among them, the most common problem of Xiaomi 11 is to burn WiFi. The government also solved this problem by replacing a new machine. However, recently, the official customer service said that because Xiaomi 11 stopped production, it was impossible to replace a new machine for users who burned WiFi. How to solve the subsequent problems?
On December 28, 2020, Xiaomi released its flagship mobile phone of the year - Xiaomi 11 series. It is equipped with Qualcomm Snapdragon 888 processor and 6.81 inch screen, starting at 3999 yuan.
Specific messages
On August 6, 2021, Xiaomi announced that it had paid attention to the special WiFi problems of some Xiaomi 11 and its series products. In this regard, Xiaomi would adopt a service policy higher than the national three guarantees rights to solve them. To be specific, users with such phenomena will be supported to replace the machine after after-sales inspection; In case of other quality problems after the replacement, it still supports 7-day failure return, 15 day replacement, one-year warranty, and a half year extended warranty service. If the same WiFi problem occurs again after the replacement, users can return the machine or replace the machine again.
At the same time, users who do not have such problems can apply for free semi annual extended warranty service if they have concerns. Among them, Xiaomi 11, Xiaomi 11Pro and Xiaomi 11Ultra can apply for this service, while Xiaomi 11 Youth Edition is not included.
According to netizens' feedback, Xiaomi's official customer service responded to this question today, saying that because Xiaomi 11 has stopped production, it can no longer provide replacement service. Now, Xiaomi will solve this special WiFi problem by replacing the motherboard for free. At the same time, he said that replacing the motherboard was maintenance, which meant that the 7-day fault return, 15 day replacement, one-year warranty and other services that had been available after replacing the new machine would no longer be provided.
There are still many users using the Xiaomi 11 series. Although there is a WiFi problem and it is impossible to replace a new machine, the official service of replacing a new motherboard for free is still available, which is OK. However, the main problem lies in Snapdragon 888. Considering that the number of people who buy Xiaomi 11 will decrease, more users should consider purchasing Xiaomi 12 and 12s series.
