After sales policy of Xiaomi is changed, and users of Xiaomi 11 series are abandoned?
As Xiaomi's flagship mobile phone last year, Xiaomi 11 is known as a brand new Android light because of its super material accumulation. However, because of the heating problem of Snapdragon 888, there are many problems of burning WiFi, black screen and motherboard. Xiaomi also introduced an after-sales policy of replacement repair. On September 15, the maintenance policy of Xiaomi 11 series was changed to just repair but not replace it. Now there is a rumor that if the warranty period expires, the Xiaomi 11 series has a problem with the motherboard, and maintenance needs to be paid by users themselves. One motherboard needs to be repaired for 1000 or 2000 yuan, and the cost of missing data needs to be borne. No one wants to replace it. This is not a direct microblog hot search for users of Xiaomi 11 series.
On August 6, 2021, Xiaomi announced that it had paid attention to the special WiFi problems of some Xiaomi 11 and its series products. In this regard, Xiaomi would adopt a service policy higher than the national three guarantees rights to solve them. To be specific, users with such phenomena will be supported to replace the machine after after-sales inspection; In case of other quality problems after the replacement, it still supports 7-day failure return, 15 day replacement, one-year warranty, and a half year extended warranty service. If the same WiFi problem occurs again after the replacement, users can return the machine or replace the machine again.
At the same time, users who do not have such problems can apply for free semi annual extended warranty service if they have concerns. Among them,Xiaomi 11, Xiaomi 11Pro and Xiaomi 11Ultra can apply for this service, while Xiaomi 11 Youth Edition is not included
It is reported that some Xiaomi 11 and its series products have special WiFi problems. In response, Xiaomi customer service said that because Xiaomi 11 has stopped production, it can no longer provide replacement service. Now, Xiaomi will solve this special WiFi problem by replacing the motherboard for free. At the same time, he said that replacing the motherboard was maintenance, which meant that the 7-day fault return, 15 day replacement, one-year warranty and other services that had been available after replacing the new machine would no longer be provided. The official customer service said that due to the WiFi problem of Xiaomi 11 series mobile phones, they would not change the phones for free.
From buying at a higher price to escaping disappointment, some loyal "rice noodles" have recently encountered the quality problem of Xiaomi 11 series mobile phones. They have joined forces to protect their rights in the absence of results. "Xiaomi 11 series repeatedly exposed quality problems and suffered from rights protection", which was hot on microblog, causing hot discussion among netizens.
Before September 15, Xiaomi 11 also showed a hot buying trend. Although it has been released for more than a year, many users have started to buy excellent configurations and prices. Now that this after-sales policy has been changed, I believe many users are regretting why they bought the Xiaomi 11. After all, there is a high probability of motherboard failures in this series, and many users have repaired the Xiaomi 11 more than once. If the motherboard fails and the warranty is expired, ordinary users will most likely give up the repair and buy other models.
