Whether the Xiaomi 11 series supports free maintenance, and the official customer service gives an answer

Previously, Xiaomi 11 did not continue to follow the after-sales announcement for replacement repair because of production suspension. Because the official did not give a specific announcement on this matter, netizens rushed to microblog hot search and asked Xiaomi to provide a solution. This is all because Xiaomi uses the Snapdragon 888 processor. Because of the poor heat control and the poor heat dissipation capability of the phone, the phone burns the motherboard. Now the latest official customer service response is coming, let's see what they say.

The Xiaomi 11 series was originally the second model of Xiaomi to re hit the high-end market. After sales, it received a lot of praise, but the good times did not last long. Soon the phone was exposed to problems such as WiFi burning. To be specific, some users can't use the Xiaomi 11 WiFi, even if they restart their phones.

To this day, this problem still plagues many Xiaomi users, and Xiaomi 11 series repeatedly exposed quality problems and rights protection, which also triggered heated discussion among netizens.

A user wrote that Xiaomi 11 burned out the WiFi, and before that, it had also encountered a screen problem. Many netizens said that they had also encountered similar problems and had doubts about the quality of Xiaomi's mobile phones.

Xiaomi customer service responded that this was indeed the case, possibly because of a system failure or a problem with the motherboard. At present, the production of Xiaomi 11 has been stopped, and no replacement service can be provided. Now,Xiaomi will solve this special WiFi problem by replacing the motherboard for free

At the same time, the customer service said that the replacement of the motherboard was maintenance, which meant that the 7-day fault return, 15 day replacement, one-year warranty and other services that had been provided after the replacement of the new machine would no longer be provided.

Before it was revealed that Xiaomi 11 would no longer be replaced, many users had bought Xiaomi 11 series mobile phones, because Xiaomi had a perfect after-sales policy to reassure users to buy them. However, due to production suspension, they had to replace the motherboard, and after the warranty period, similar problems still occurred that required users to repair at their own expense. This must be hard to accept. Some users commented that Xiaomi 11 series was a manufacturer's quality problem, All should be recalled.